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Terms & Conditions

Last Modified:
June 2024

General

Within the Terms and Conditions, products on our website or any seen on of our social media platforms will be referred to as 'items' and 'pieces'.

All of our Resin/epoxy based items are handmade in house and not in a factory setting. Therefore items may bare some avoidable imperfections e.g bubbles, ripples or small particles that may have found their way into a piece during the curing and /or drying process.

We use resin/epoxy that have enhanced industry-leading UV (Ultra Violet) resistance. Resin/epoxy can yellow overtime if it is exposed to UV light. We do NOT recommend that you leave any of our pieces in direct sunlight or in high UV exposure. 

Do's & Don'ts

The following is applicable for any of our pieces:

  • Handwash ONLY - NOT dishwasher safe

  • Clean your item(s) with warm soapy water

  • Keep aways from abrasive cleaners and/or harsh chemicals

  • Do NOT soak

  • Avoid high to extreme temperatures

  • Keep out of direct sunlight (UV light)

  • Do NOT leave tumblers in the car

  • Do NOT drop

Turnaround Time

 We work on  your pieces/ items in the order in which they are received. Turnaround time can vary depending on the item itself and  level of detail and customer requirements per piece. Some items may be completed before other due to the creative process and/or requirements. 

 

Some pieces like tumblers and glassware require several coats of resin before completion and the minimum drying time between EACH COAT is 24-48 hours. As a general rule, we require a 3-4 week turnaround time. Once an item has been completed it needs to be allowed to fully cure for at least 5 days before being boxed up and sent out for delivery. Delivery time is dependent on what you have chosen during the checkout process - see below.

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Ready-to-Personalised items are items that need a name put on them and its final coats of epoxy.  These are then allowed to fully cure before we can begin the delivery process. 

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Ready-to-Ship items are exactly that! They have had their final coats of epoxy and have been allowed to fully cure. They are ready to be delivered to their forever homes.

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Items will not be personalised and finished or sent to customers without full payment.

Delivery

We offer a Royal Mail Delivery service. We currently offer:​

  • First Class - Only for small items

  • Second Class - Only for small items

  • ​Tracked 24 - Once the parcel has been collected by Royal Mail it will be delivered within 1 working day​. 

  • Tracked 48 - Once the parcel has been collected by Royal Mail it will be delivered within 2-3 working days.

We can offer signed for deliveries. Please contact us for more information.

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Tracked delivery prices are inclusive of:

  • All packaging and boxes

  • Tracking to delivery point

  • Photo Delivery

  • SMS or email notifications to recipient

  • Compensation cover up to £150

  • Change your delivery options before delivery is attempted

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Customers are responsible for choosing the correct postage for their item.

Items will only be shipped once they are ready (see above). The delivery times begin once it has be collected by Royal Mail.

We DO NOT use Evri in any circumstances.

Returns & Refunds

All Sales are final.

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Custom and personalised items CANNOT be returned or refunded.

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For all other items, you need to notify us within 14 days of receipt of your item(s).  You will need to give the reason(s) why and the details of the item(s) and purchase. On the day you notify us you will have a further 14 days to complete your return. After this period the return window closes and no returns will be accepted. The cost of the return, including any packaging and boxes needed by the customer, is to be paid by the customer.

Changes to this notice

We may modify or amend this privacy notice at our discretion at any time. When we make changes to this notice, we will amend the last modified date at the top of this page. Any modification or amendment to this privacy notice will be applied to you and your data as of that revision date. We encourage you to periodically review this privacy notice to be informed about how we are protecting your data.

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